mpoyes Terms & Conditions

1Definitions

In these Terms and Conditions, the following terms shall have the meanings ascribed to them below unless context otherwise requires:

2Eligibility

Access to and use of the mpoyes platform is strictly limited to individuals who satisfy all of the following conditions simultaneously:

1. You must be a natural person (not a corporation, trust, or other legal entity acting in a business capacity).
2. You must be at least 21 years of age at the time of registration. mpoyes operates a strict 21+ policy in recognition of Indonesian legal standards concerning minimum gambling age.
3. You must have the legal capacity to enter into binding contracts under the laws applicable to your jurisdiction.
4. You must not be a resident of a jurisdiction in which online gambling is explicitly prohibited by applicable law, beyond the scope permitted by mpoyes' international operating license.
5. You must not be an employee, director, officer, contractor, or close family member of an employee of mpoyes or any of its affiliated companies, game providers, or payment processors.
6. You must not have been previously excluded, banned, or self-excluded from the mpoyes platform or any affiliated gambling service.
7. You must be acting on your own behalf and not as agent or representative of any third party.

3Account Registration

3.1 Registration Requirements

To access mpoyes Services, you must create a single Account by providing accurate, complete, and current information including your full legal name, date of birth, residential address in Indonesia, valid email address, and mobile phone number. You warrant that all information provided is truthful and that you will update your profile promptly if any details change.

3.2 One Account Per Person

Each Player is permitted to hold only one (1) Account on the mpoyes platform. Opening duplicate accounts — whether using the same or different personal details — is strictly prohibited and will result in:

• Immediate closure of all associated accounts;
• Forfeiture of all Bonus Funds and winnings derived from promotional offers across the duplicate accounts;
• Potential permanent ban from the platform;
• Reporting to relevant authorities where fraud is suspected.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. mpoyes will never ask for your password via email, chat, or any communication channel. You must notify us immediately at [email protected] if you suspect unauthorized access to your Account. mpoyes accepts no liability for losses arising from unauthorized Account access where the Player has been negligent in safeguarding their credentials.

3.4 Identity Verification (KYC)

mpoyes reserves the right to request KYC documentation at any point, including at registration, before processing a withdrawal, or during routine compliance checks. Required documents typically include:

• Indonesian National ID Card (KTP — Kartu Tanda Penduduk);
• Proof of residential address (recent utility bill or bank statement issued within 90 days);
• Selfie verification photograph holding the KTP alongside a handwritten note with the date and "mpoyes".

Failure to provide satisfactory documentation within the requested timeframe may result in suspension of withdrawal privileges and, ultimately, Account closure.

4Deposits & Withdrawals

4.1 Accepted Payment Methods

mpoyes accepts deposit s and withdrawals via the following methods, all denominated in Indonesian Rupiah (IDR/Rp):

• Local Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, BSI (Bank Syariah Indonesia)
• Digital Wallets (E-Wallets): OVO, DANA, GoPay, ShopeePay, LinkAja

All transactions are processed in Indonesian Rupiah. mpoyes does not accept deposits in foreign currencies, cryptocurrency, or any other non-IDR instrument.

4.2 Minimum and Maximum Limits

Minimum deposit and withdrawal amounts are displayed in the cashier section of your Account at the time of transaction. These limits may vary by payment method and Account status. mpoyes reserves the right to adjust limits at any time with reasonable notice to affected Players.

4.3 Deposit Processing

Deposits made via bank transfer or e-wallet are typically credited to your mpoyes Account within five (5) minutes of confirmed receipt by our payment processor. In cases where a deposit has not been credited within 30 minutes, you should contact our 24/7 support team with your proof of transfer. mpoyes accepts no responsibility for delays caused by the Player's bank or e-wallet provider.

4.4 Withdrawal Processing

Withdrawal requests are processed during operational hours (24 hours a day, 7 days a week, WIB). Standard withdrawal processing times are as follows:

• E-Wallets (OVO, DANA, GoPay): Typically within 15 minutes of approval;
• Local Bank Transfer (BCA, BRI, BNI, Mandiri): Typically within 1–3 business hours of approval;
• Other bank partners: Up to 1 business day.

All withdrawal requests are subject to KYC verification. mpoyes reserves the right to request additional documentation before releasing funds where fraud, money laundering, or bonus abuse is suspected.

4.5 Prohibited Sources of Funds

You warrant that all funds deposited into your mpoyes Account originate from legitimate sources and are entirely your own. Depositing funds obtained through criminal activity, money laundering, or on behalf of a third party is strictly prohibited and will be reported to the appropriate authorities.

5Bonuses & Promotions

5.1 General Bonus Terms

mpoyes offers a range of bonuses and promotional incentives to eligible Players. All bonuses are subject to the specific terms and conditions published alongside each individual promotion, which form part of these Terms and Conditions. In the event of any conflict, the specific promotion terms take precedence over these general bonus provisions.

5.2 Wagering Requirements

Bonus Funds are subject to wagering requirements before they may be converted to withdrawable Real Money Balance. The applicable wagering multiplier for each promotion is stated clearly in the promotion's dedicated terms page. Wagering requirements must be met within the validity period stated for each bonus; upon expiry, any unconverted Bonus Funds will be removed from the Account automatically.

5.3 Bonus Abuse

mpoyes actively monitors bonus activity. The following behaviors are considered bonus abuse and will result in forfeiture of all associated Bonus Funds, winnings, and may result in Account suspension:

• Opening multiple Accounts to claim the same promotional offer more than once;
• Using Bonus Funds exclusively on low-risk, mathematically hedged wagers designed to circumvent wagering requirements;
• Coordinating with other Players to exploit referral or loyalty incentives;
• Providing false information to qualify for a targeted promotion.

5.4 mpoyes Discretion

mpoyes reserves the right to modify, suspend, or cancel any promotion at any time without prior notice where there is evidence of abuse, error, or where continued operation would be commercially unsustainable. Players who have already accepted a bonus in good faith will be considered on a case-by-case basis.

6Betting Rules

6.1 Acceptance of Bets

All bets placed on the mpoyes platform are subject to acceptance by mpoyes at its sole discretion. mpoyes reserves the right to refuse, limit, or cancel any wager without explanation, including where system errors, odds errors, or suspicious betting patterns are detected.

6.2 Odds and Markets

Odds displayed on the Platform represent the best available prices at the time of display and are subject to change until a bet is confirmed. For football markets — including BRI Liga 1, the English Premier League, UEFA Champions League, La Liga, Serie A, Bundesliga, and Timnas Indonesia fixtures — voor bola (Asian handicap) and mix parlay (accumulator) markets follow standard international sportsbook rules as published in our dedicated Sports Rules section.

6.3 Void Bets

A bet may be declared void and the stake returned in full in the following circumstances:

• The event is cancelled or postponed beyond the applicable settlement window;
• The bet was placed at an erroneous price materially different from the fair market odds at time of placement;
• Force majeure events prevent completion of the event;
• The bet was placed after the event commenced where in-play betting was not the intended market.

6.4 Togel and Numbers Games

For togel (Indonesia's traditional numbers lottery) markets, results are determined by official draw outcomes from the respective draw organizations (Singapore Pools, Hongkong Jockey Club, and equivalent Sydney authorities). mpoyes acts as a platform for wagering on these outcomes and is not affiliated with the draw organizations themselves. Results are published within the platform promptly following the official draw in the relevant timezone.

7Responsible Gaming

mpoyes is committed to promoting responsible gambling across its entire player base. We offer the following player-protection tools, all accessible from your Account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account;
• Loss Limits: Define maximum loss thresholds within a rolling time period;
• Session Time Limits: Receive an alert or automatic logout after a defined session duration;
• Reality Checks: On-screen prompts displayed at regular intervals showing time elapsed and net gaming balance;
• Self-Exclusion: Request a temporary (minimum 30 days) or permanent exclusion from the platform.

For detailed guidance on our responsible gaming program, including contact information for third-party support organizations, please visit our dedicated Responsible Gaming page.

8Intellectual Property

All content on the mpoyes platform — including but not limited to the mpoyes brand name, logo, website design, graphics, software, text, and game interfaces supplied by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and others) — is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for personal entertainment purposes.

You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any element of the Platform without the prior written consent of mpoyes or the respective rights holder. Reverse engineering, scraping, automated data extraction, or interfering with the Platform's technical infrastructure is strictly prohibited and may give rise to civil and criminal liability.

9Limitation of Liability

To the fullest extent permitted by applicable law, mpoyes, its directors, officers, employees, agents, and technology partners shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive losses arising from your use of, or inability to use, the Platform;
• Loss of profits, data, goodwill, or other intangible losses;
• Errors, interruptions, delays, or technical failures in the Platform or any third-party game provider's system;
• Unauthorized access to your Account where due to your own negligence;
• Actions or omissions of third-party payment processors including BCA, BRI, BNI, Mandiri, OVO, DANA, or GoPay;
• Betting decisions made by you based on information available on the Platform.

Where liability cannot be excluded by law, mpoyes' aggregate liability to you in respect of any claim shall not exceed the total net deposits you made to your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

10Privacy

Your personal data is collected, stored, and processed in accordance with our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By registering an Account, you consent to the data practices described in the Privacy Policy, including the use of your data for identity verification, fraud prevention, customer support, and (where you have opted in) marketing communications.

mpoyes will never sell your personal data to unaffiliated third parties for their own marketing purposes. Data shared with payment processors and KYC verification partners is limited to what is strictly necessary to provide the Services.

11Termination

11.1 Termination by mpoyes

mpoyes reserves the right to suspend, restrict, or permanently close any Account, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms and Conditions;
• Provision of false or misleading registration information;
• Fraudulent activity, collusion, or use of prohibited software;
• Failure to complete KYC verification within the required timeframe;
• Conduct that mpoyes reasonably believes poses a reputational, legal, or financial risk to the platform.

Upon termination for cause, mpoyes may withhold any Bonus Funds and associated winnings. Real Money Balance, where legitimately held and not subject to an active investigation, will be returned to the Player's verified payment method within a reasonable timeframe.

11.2 Termination by Player

You may close your Account at any time by contacting our support team. Prior to closure, all pending withdrawal requests will be processed in accordance with standard procedures. Closure does not relieve either party of obligations arising from activity conducted prior to termination.

12Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which mpoyes holds its international operating license. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be submitted to binding arbitration under the rules of an internationally recognized arbitration body.

Nothing in this clause limits the statutory rights you may hold as a consumer under the laws applicable in your country of residence. Indonesian players retain rights provided under applicable Indonesian consumer protection legislation to the extent that such rights cannot be contractually waived.

13Amendments

mpoyes reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, mpoyes will provide at least seven (7) days' notice via email to your registered address or via a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

We encourage you to review this page periodically. The "Last Updated" date at the top of this document reflects the date on which the most recent revision was made.

14Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the mpoyes platform, please contact our support team through the following channel:

For responsible gaming concerns, immediate account self-exclusion, or to request account closure, please state the nature of your request clearly in your message. All support communications are handled in strict confidence.